We've been making some improvements over the last few weeks. First off, we upgraded our checkout system on the website, www.FaceCaddy.com. Now, the checkout is seamless, regardless if you use PayPal, Visa, MasterCard, AmEx or Discover. All checkouts are now done right on our secure site.
Next, we've repackaged the Face Caddy. The plastic bag we are now using is thicker. This change gives the Face Caddy a more sturdy container for shipping. Our previous packaging worked fine, but when we saw this slight improvement, we wanted to use it.
I also want to address the topic of shipping. One of our customers sent me an email saying she thought the cost of shipping was too high and that she felt we were making a profit on the shipping fee. This actually caught me off guard, as the $10.99that we charge on the site for delivery via UPS Ground does not cover the actual cost we are charged by UPS. On average, the shipping runs $12- $13 to ship anywhere in the US. But I felt that if we could eat a little of that, it would make the shipping fee more affordable to most people.
If you purchase your Face Caddy though the Amazon Marketplace, it will be shipped via United States Postal Service, and Amazon AUTOMATICALLY charges a shipping fee of $4.99. Again, this does not cover the ACTUAL cost of shipping via the USPS. So while ordering your Face Caddy online at Amazon will indeed save you a couple of dollars in shipping, the delivery time is a little longer. But if that is not an issue, I encourage you to visit the Amazon Marketplace and order there:
http://www.amazon.com/gp/product/B000PGVO6S/sr=8-1/qid=1296748374/ref=olp_product_details?ie=UTF8&me=&qid=1296748374&sr=8-1&seller=
I want to say again, we are not making any profit on our shipping fees. It never occured to me to charge extra for shipping. We don't even add in the cost of the shipping materials (padded envelopes, UPS pick up fee...). I have tried to make the Face Caddy the most affordable and helpful product out there for applying ice or heat to the face. And, I think I've done that. Honestly.
Now with all this said, I am EXTREMELY grateful to the customer that brought this topic up. Feedback like this is the best way for me to know what's on your mind. It also helps me address issues that I may be unaware of. So please, if you have questions or feedback, email me at: john@facecaddy.com. I would like to hear from you.
Face Caddy is working on a FaceBook page. As soon as it's out there, I'll post a link to it here and on the FaceCaddy.com site.
For migraines, TMJ, oral and jaw surgery, hot flashes, and many cosmetic procedures, applying ice and heat is important....and Face Caddy is the best, most affordable method for making it east and comfortable.
Send any questions or comments to: john@facecaddy.com
Go to FaceCaddy.com
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